Swap billing from one user to the other

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  dianneliddell · Member · Nov 26, 2020 at 2:27 am

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  Hi there,

  Our website has two admin. My business partner previously set up the billing info and I now need to change this to my account. However when I try and change it, it says that because it was set up my my partner I need to refer to him?

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  kokkieh · Staff · Nov 26, 2020 at 7:38 am

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  Hi there,

  For what upgrade, on which site is this?

  Only the WordPress.com username account that owns an upgrade can manage billing details for that upgrade. So if the upgrade belongs to another account, that account will need to transfer ownership of the upgrade to you first.

  If the upgrade is a domain, they can transfer ownership to you as explained at https://en.support.wordpress.com/move-domain/transfer-a-domain-to-another-wordpress-com-account/

  If the upgrade is a plan, they will need to contact support themselves to request this, or if they transfer ownership of the entire site, that will transfer ownership of the plan as well. Note that transferring ownership of the site will also remove them as a user on the site, so they won’t have access to the dashboard any more unless the new owner adds them back.

  https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/