Switching billing accounts

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  thehilbertscribe · Member · Sep 17, 2020 at 7:28 pm

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  Our billing is under a former employee’s account. His email address attached to the account no longer exists so we have no way to recover his credentials. How can we switch the billing to be under my account and get a copy of the receipt from the most recent renewal charge?

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  supernovia · Staff · Sep 17, 2020 at 10:02 pm

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  Hi! If you’ll send a link to the site, we can check to see what your best options are.

  If it’s hosted with us, you can regain access so long as you’ve been paying for upgrades:

  Recover Your Account

  If you’re trying to access an installation at another host, I’d recommend asking your host for help with these steps:
  http://codex.wordpress.org/Resetting_Your_Password