Switching hosts

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  weareteamhusky · Member · Jun 4, 2017 at 11:37 pm

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  Please help. I’ve had to change over my email account linked to my WordPress site as my old email is no longer active. Under my account it says the email has updated, however the issue is that I’m not getting any verification emails? My web designed needs this to move forward with development of my site.

  The blog I need help with is: (visible only to logged in users)

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  christineoakfield · Member · Jun 5, 2017 at 12:31 am

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  Hi, @weareteamhusky,

  I’m sorry, you must be frustrated. Let’s see if we can get you that email.

  First of all, I am tagging this thread for staff attention with the modlook tag, as they are able to resend a confirmation to you, but be patient.

  How do I get a Moderator/Staff reply for my question?
  Some issues require staff member help. If you see or add a thread that you know needs staff intervention, you can add the modlook tag to the tags area of the thread to make sure we see it.

  Let’s double-check the following in the meantime.
  Confirm that your email address is correct here: https://wordpress.com/me/account
  Check your email client spam filter for your activation email. If you have gmail, you may need this: https://en.support.wordpress.com/email-notifications/gmail-issues/
  General email help: https://en.support.wordpress.com/email-address/

  Be sure to subscribe to this thread so you may be notified when the staff member responds.
  How to subscribe to this thread? Look at the right sidebar of this thread and click Subscribe to Topic.

  Let me know how this works for you.

  Happy Blogging,
  ~Christine

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  kokkieh · Staff · Jun 5, 2017 at 11:26 am

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  Hi there,

  According to your account’s logs the email change has already been confirmed. The email address appearing in your account settings is the new address that you added yesterday:

  https://wordpress.com/me/account/

  Or are you trying to update the contact information email for your domain, weareteamhusky.com, so you can transfer that domain? You won’t be able to do that, because yesterday you cancelled that domain and you no longer own it. Cancelling a domain means you give up ownership and you can’t make changes to or transfer a domain you don’t own.

  If you still want to use that domain, let me know and I can try to get it back from our registrar for you. Once it is restored to your account you should be able to transfer it, but please note that changing the contact email address for a domain could result in the domain becoming transfer-locked for 60 days after the change.