System Not Recognizing My Upgraded Purchase on Jan 21, 2024

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  burkhartzmeyer · Member · Feb 2, 2024 at 4:56 pm

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  Hello, I created a new site on January 21, 2024 for Planner Pat Printables. At the time, I upgraded to the starter yearly plan for $96. My credit card was charged the $96 and I received an email saying my domain was ready. I have screenshots for these. Now, when I log in, its still showing I am on the free plan. Since I couldn’t contain live chat with a free account, I upgraded to the starter plan to actually talk to someone. I am frustated to be ‘trapped’ with no help after paying for my upgrade.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Feb 2, 2024 at 5:10 pm

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  Hi there,
  
  I see the Starter Plan under your account, but it is set up as a monthly plan, not an annual plan. But, it is connected and active under your account from what I see on my end:

  

  So, you should’ve only been charged $9 for the subscription, not $96.
  
  Let me know if you still do not see the connection on your end.
  
  Thank you!