Take down website from ex-vendor

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  wilopocargo · Member · Feb 7, 2026 at 8:12 am

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  Hi there,

  There’s a website that I need to take down, since our ex-vendor doesn’t maintain it anymore, is it possible? if yes, how?

  PS: I tried to copy-paste the link here, but it seems it’s a private link, and I don’t find any option to “hide for public”.

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  staartmees · Member · Feb 7, 2026 at 1:04 pm

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  Without knowing the URL of that site we can’t help.

  You must also know we can only help with sites running on the wordpress.com platform. WordPress.com doesn’t take down a site on demand, only the owner can do so.

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  wilopocargo · Member · Feb 9, 2026 at 4:35 am

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  Hi there,

  Thanks for the replies. Here’s the URL, it’s running under WordPress.com and we’re the owner of that business (if need legal prove, we can provide that, but seems not in this public forum).

  The reason we want that way is we temporarily shutting down our business lines for that, so we just want to clean it.

  Thanks!

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  staartmees · Member · Feb 9, 2026 at 9:38 am

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  Best solution is to set your site to private – https://wordpress.com/support/privacy-settings/make-your-website-private/

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  wilopocargo · Member · Feb 13, 2026 at 7:37 am

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  Sorry for our late replies.

  We didn’t have access to its administration login, so we couldn’t set it private nor do any changes. Is there any other option to take down that from the WordPress.com themselves?

  Thanks!

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  staartmees · Member · Feb 13, 2026 at 9:57 am

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  As you have a paid plan, you must use the Transaction ID to restore access – https://wordpress.com/support/account-recovery/?_gl=1*1314lvf*_gcl_au*MTUxNTM3MDM4My4xNzY5MTAyMzYw#transaction-id

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  wilopocargo · Member · Feb 18, 2026 at 6:36 am

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  Hi there,

  Apologize for our late replies and appreciate for your prompt replies.

  Is it possible that wordpress.com, help us to take it down? Since we didn’t have access as its admin, neither we do know the username / login email used for that page.

  We couldn’t reach our ex-vendor at the moment, so this is our last resort, as we trying to clean this up.

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  staartmees · Member · Feb 18, 2026 at 8:33 am

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  As I already said, you must use the Transaction ID to restore access to the account owning that site – https://wordpress.com/support/account-recovery/#transaction-id

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  lizgreene8381ea663c · Member · Feb 19, 2026 at 9:45 am

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  Dear staartmees/Frank

  We also have this problem
  Can you have a look at this https://ucdsiptu.wordpress.com/
  It was created by someone in our union but we have no idea who and we need to update it or take it down and reset it. Can you let us know what to do please?

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  robertghetau · Staff · Feb 23, 2026 at 7:55 am

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  Hi there folks!
  
  I appreciate your patience while we looked into these!
  
  For any account recovery-related requests, please reach out through the Account Recovery Form, and we’ll be happy to help everyone there. We can’t process requests via forums or live chat due to their complex nature.

  I’ll mark this thread as solved for now and wait for your requests separately.

  Best,