Taking Over a Domain

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  kaylac51b4780e8 · Member · Dec 8, 2023 at 4:45 pm

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  Hi – I am the Marketing Admin at Digregorio Corp. We used to have someone run our website but I am taking over the management of the site. I do have a log in to our direct site but I am trying to gather more info on how to takeover the payment and find out what plan we are on for pricing. I am unsure how to get this information – should I be transferring the domain?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Dec 8, 2023 at 5:30 pm

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  Hello! We’d really appreciate it if you could share your site URL with us. This information will help us provide more personalized advice. Thank you so much!

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  kaylac51b4780e8 · Member · Dec 8, 2023 at 5:56 pm

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  Home

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  kaylac51b4780e8 · Member · Dec 8, 2023 at 5:57 pm

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  This is the site URL: https://digregoriocorp.com/

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  staff-doublebassd · Staff · Dec 8, 2023 at 6:19 pm

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  Hi there,
  
  Unfortunately, we cannot assist because https://digregoriocorp.com/ is not on WordPress.com but is a self-hosted WordPress.org site.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/
  
  We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

  I recommend contacting the site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps.