Taking over my own website

• 

  clarkus84 · Member · May 11, 2023 at 9:45 pm

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  Hi,
  I paid to have a website made for my business but from the start the whole thing has been a complete disaster. I have been asking the designer to change things but nothing ever seems to get done even after I had paid a significant amount of money.
  I want to take control of my website but after telling the designer this he has went walkabout. How can I get access to my website if he won’t get back to me?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · May 12, 2023 at 8:54 am

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  Hi there! 

  I’m sorry to hear about the troubles you’re facing. Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, GoDaddy, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

  If you’d prefer our world-class support (the yearly Business plan gives you access to 24/7 live chat support, for example), you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.

  I should also mention that you still need to access your existing site if you want to migrate its content. So please contact GoDaddy support so that they can help you with this.

  Feel free to let us know if there’s anything else you need, and we’ll be happy to help.