Talk to a person
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I need to speak with a live person.
The blog I need help with is: (visible only to logged in users)
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Every person answering questions in these forums is a live person. :)
If you need assistance on a specific issue on your WordPressdotcom site please let us know what it is and we will do our best to answer or will tag it for Staff attention if we cannot.
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Your response made enough me laugh out loud. Clearly this is a live person, a computer doesn’t have this kind of wit.
I received a notification about the credit card on my account expiring. I changed the information to reflect a valid one, but then I received another notice saying it is still invalid.
Any help would be much appreciated. I don’t want to lose my site. It took a lot of time and attention to get it going.
Thanks for taking the time to respond.
Joanne
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:) You’re welcome.
I understand this is for renewal of your custom domain joannereese.com (which is hosted on hostgator and using the standalone WP software) and not the site you linked to initially.
I’ve tagged this for Staff attention and assistance. Please be patient while waiting for them to reply.
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Hi there,
Your domain is registered to the account you used for your second reply with the username, novelistjoannereese.
While logged into this account, please go to the Purchases page:
https://wordpress.com/me/purchases/
Click on the domain, and then click on the Update Payment Info, or at this point it might also say Renew Now, button. That’s where you need to update it so it will renew the domain.
If that’s where it won’t work, please try clearing your browser cache and cookies, or try a different browser and see if that makes a difference:
If not, let me know and we can try something else. But you don’t need to worry about losing your site. Your domain doesn’t expire until 5 April, and even if it expires your content should remain on Hostgator’s servers for as long as you keep paying them for your hosting account. But I’m sure we can get this sorted out before the domain reaches that point :)
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Perhaps also first delete your currently stored payment info from the billing page before trying to add new info. Just in case the stored info might be what’s preventing you from adding a new card:
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Hello, Happiness Engineer,
I appreciate your willingness to work with me. I’ve already tried deleting my credit card information and re-adding it. That didn’t seem to work. And I’m a little bit confused about why I would login with my novelistjoannereese user name. I thought my user name was joannereese.
Is there any way you can check to see if this has been resolved? I haven’t received warning from WordPress in a few days, which makes me wonder if this is no longer an issue.
Thanks so much!
Joanne
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The username, @joannereese, does not own any upgrades, and we have no billing information stored under this username at all.
Your domain belongs to a completely different account with the username, @novelistjoannereese. To make ANY changes to the domain, or your billing details, you need to be logged in as that account. I can also only help if you request it using that username, as I have no conclusive proof that these two usernames actually belong to the same person.
The only credit card on file for that account expired in 2016, so the domain cannot renew at this point. Please log in as novelistjoannereese, go to the Purchases page, and follow the instructions I gave above.
If you go to the Billing History page that shows your past receipts, you are on the wrong page. You need to add payment info via the Purchases page where the domain upgrade itself is listed.
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I just went in and made the change with novelistjoannereese as my user name.
I think this might have fixed the problem. I appreciate your help so much!
Joanne
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Excellent. That domain now has updated payment details linked, so it should autorenew within the next few days. If you don’t receive a renewal notification by the end of the month, please visit the Purchases page and click the Renew Now button to renew it manually.
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I am soooooo happy to finally be able to reach a human. :) It appears today younger more intelligent beings prefer often to work with machines thus no phone numbers available. I can totally respect that. :) We have a website we have had for years and WordPress is the backdoor editor. ( we are old) The website information was not kept up and I want to try to build a new website; less pages etc…I am nervous to do so without a human being available. Questions are: I see WordPress updates which need to be done on the old site. If I begin building a new site, what happens to my old site domain? Is the new site in a development stage until we get rid of the old? If we decide to instead just presently update the old site to a new version of Word Press does it harm our existing site? Does it just shut down the site, letting the public know it is being updated until it is finished?
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It is very hard to give you accurate answers without knowing the exact URL of the site you’re referring to. In future please also start your own thread instead of posting into an existing thread that’s not related to your question.
I’ll try to answer as best I can with the information you did provide:
I see WordPress updates which need to be done on the old site.
WordPress.com sites don’t need to be updated – we do that automatically as new versions of the software comes out – so that site is using the self-hosted WordPress.org software. We can’t help with that version of WordPress in the WordPress.com forums, as self-hosted sites are not on our servers and we have no access to them.
The best place for help with a self-hosted site is the WordPress.org forums ( https://wordpress.org/support/ ) or your hosting provider – the company you pay monthly for the site to stay online.
If I begin building a new site, what happens to my old site domain?
That really depends. If you want to use the same domain for the new site, switching the domain to a different site will necessarily take the existing site offline. If you create the new site at a different domain, it won’t affect the existing site in any way until you specifically disconnect the domain or terminate the hosting account.
Is the new site in a development stage until we get rid of the old?
Again, that depends. Some hosts provide a staging URL where you can build a site before you connect a domain. On WordPress.com you get a fully-online site at a free WordPress.com address, to which you can also connect a domain using a paid plan when you are ready to do so. To develop a site “offline” on WordPress.com, you need to set the site to private while working on it.
If we decide to instead just presently update the old site to a new version of Word Press does it harm our existing site?
Depending on how outdated your version of the WordPress software is, and depending on what theme and plugins you have installed and how outdated they are, updating the software can cause problems. The WordPress.org forums will be better able to help you with this. I would just advise you to make sure you make a full backup of your site before attempting to update the software, just in case.
Does it just shut down the site, letting the public know it is being updated until it is finished?
That I don’t know. I only recently set up my first self-hosted site, and my hosting provider automatically updates it when new versions come up, so I’ve never manually updated a WordPress website to see how that works. Again, the self-hosted forums would be better able to answer you here.
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