Talk to WordPress support

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  cmillerstanton · Member · Jan 18, 2017 at 7:16 pm

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  I am looking for a way to get a hold of someone at WordPress support. Is there a phone number contact chat or anything?

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  timethief · Member · Jan 18, 2017 at 7:25 pm

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  What is the exact URL starting with http:// of the site you refer to please?
  This is wordpress.COM support. We cannot answer any questions posted here accurately until we have the relevant URL and have confirmed hosting.
  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  (3) Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/
  The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

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  timethief · Member · Jan 18, 2017 at 7:27 pm

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  Assuming you are referring to a .wordPress.com hosted site, and not to a wordpress.ORG software install on paid hosting please read on.

  All support docs are at https://en.support.wordpress.com/
  Type in getting help and click search https://en.support.wordpress.com/?s=getting+help

  See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:
  help@wordpress.com