Tax-exemption request

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  dbertsim · Member · Sep 16, 2025 at 8:44 pm

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  I am trying to upgrade to a paid plan, but my institution is tax-exempt and I need the exemption processed before I can complete the upgrade. Each time I attempt to request assistance, the AI support bot directs me to human support, but only paid plan users can access that. This creates a catch-22 where I cannot upgrade without the exemption, but also cannot submit the exemption without upgrading.

  I have all of the necessary tax-exemption documentation ready and would appreciate guidance on how to proceed, or how I can provide these documents for review.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  lucasbinati · Member · Sep 16, 2025 at 9:43 pm

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  Hi @dbertsim,

  I’m so sorry for this issue. I’ve tagged your post so the moderation team can help you further.

  I hope that helps.

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  josefhtest · Member · Sep 16, 2025 at 11:27 pm

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  Hi @dbertsim

  You can send proof of your tax exemption to help@wordpress.com to assist with your request. Please make sure you use the registered email linked to your WordPress.com account. Your proof of tax exemption should include the following:

  • Name of your exempt organization.
  • Your tax exemption documentation.
  • Any additional information required by your government.

  We look forward to your email. Let us know if you have other questions!