Teams, Followers and Email Followers

  • Unknown's avatar
    mipikale · Member ·

    In the JetPack for my site,
    Under “Team” there is me and 3 people labelled subscribers. The Team subscribers are also listed under Users on the WP Dashboard, but there is no list of the followers.
    There are 2 Followers, both me
    There are 3 Email Followers

    I do not understand the difference between subscribers, Followers, and Email Followers and how one gets on one list vs another, or why people I do not know are listed as on my “team.”

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    divyaab · Member ·

    Hi There,

    You can find the difference between subscribers, Followers, and Email Followers by referring to this guide: https://wordpress.com/support/followers/

    Site Followers
    To view your followers, select My Site(s) → Users. You’ll see the following tabs on the next screen:

    • Team: People currently added to your site with a user role, such as Administrators, Editors, and Contributors.
    • Followers: A list of people currently following your site.
    • Email Followers: A list of people who are subscribed to your blog via email only. They may or may not have a WordPress.com account.
    • Invites: A list of outgoing invitations to people for following your site, or invites to add them with a specific user role.

    Although this site mipikale.com is hosted by Dreamhost and you are using Jetpack then staff members can better assist you.

    Hope this helps!

  • kokkieh · Staff ·

    Hi there,

    Subscribers are people who registered an account directly on your site in the Subscriber role. People can do this if you have the option to allow guest accounts enabled in Settings ->General in WP-Admin:

    https://wordpress.org/support/article/settings-general-screen/#membership

    On its own, this role doesn’t give users any permissions on your site, and they can’t access the dashboard. That user role is there to be used by some plugins, for example ecommerce plugins where people can register a customer account on the site.

    If you don’t use anything like that, you can disable this setting, and just remove those users from the Users menu inside WP-Admin.

    The Subscriber role doesn’t exist on WordPress.com sites, excluding those on our Business Plan, and has nothing to do with Jetpack. Jetpack simply lists the users present in your site’s database, but doesn’t itself have any user management features.

  • Unknown's avatar
    mipikale · Member ·

    Thanks to both of you. I will move the two users to followers and disable subscribers.

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