Technical Issue with Umrah Package Booking Pages Not Loading Properly
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Hello WordPress community,
I am currently managing a WordPress website dedicated to providing Umrah packages, guides, and travel-related information. Overall, the site is working well, but I have encountered a persistent technical issue specifically with the Umrah package booking pages.
The problem started a few weeks ago: when users try to open the package details or booking forms, the pages either load partially, show broken layouts, or sometimes fail to load completely. I haven’t made any major changes to the site recently, apart from minor plugin updates and theme tweaks.
I am using a standard WordPress theme (customized lightly with colors, fonts, and a few widgets) and a third-party booking plugin. I have tried clearing caches, disabling and re-enabling the plugin, and checking for conflicts with other plugins, but the problem persists.
Additionally, some images of the packages and itineraries are not showing, while other media on the site works perfectly. I am also noticing occasional slow page load times specifically on the booking pages.
Has anyone experienced similar issues with WordPress sites, especially when using booking forms or multi-step pages for travel services? I would greatly appreciate any advice on how to troubleshoot this, whether it’s a plugin conflict, theme issue, or something related to WordPress hosting. Please please assist as I am not a technical person!
Thank you in advance for your help!
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Hello!
Can you share a link to your site where you’re experiencing these issues?
If your site is hosted with us at WordPress.com, we’re happy to help investigate into what’s causing this. However, for sites using the WordPress software that are hosted elsewhere, we aren’t able to provide support here on the WordPress.com support forums. You can read more about the differences between WordPress and WordPress.com here: https://wordpress.com/support/com-vs-org/
If you’re not sure where your site is hosted, you can use our Site Profiler tool: https://wordpress.com/site-profiler
For sites hosted elsewhere, we typically recommend contacting your site’s hosting provider for support and assistance. You can also use the WordPress.org support forums at https://wordpress.org/support/forums/ for general assistance from the broader WordPress community.
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Here is the URL you can check it https://vipumrahtaxi.com/. Please guide me because I am not a technical person and do not have any tech knowledge. Thanks
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Hey there,
The site https://vipumrahtaxi.com/ isn’t hosted here at WordPress.com as you can see here on the site profiler: https://wordpress.com/site-profiler/vipumrahtaxi.com.
It seems to be a self-hosted WordPress site at Hostinger. As my colleague mentioned earlier, here at WordPress.com, we provide support for sites hosted at WordPress.com. We don’t have the ability to manage or troubleshoot sites hosted elsewhere.
For help with your site, you can reach out to the hosting provider here: https://www.hostinger.com/contacts or reach out to the WordPress community forums here: https://wordpress.org/support/forums/
Do let us know if you have any other questions!
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