Technical issues w/customizer interface

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  ohcadmin · Member · Jan 17, 2014 at 10:43 pm

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  CSS panel in customizer does not slide out but remains hidden behind customizer menu. I can see the edge of it, but it won’t display. Or sometimes it will flash open and then is gone again. Other menu items in the Customizer open just fine.

  Using Chrome 32 as of today. No problems yesterday with previous version of Chrome. Cleared cache, etc.

  The blog I need help with is: (visible only to logged in users)

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  ohcadmin · Member · Jan 17, 2014 at 10:51 pm

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  I should add… no issues in Safari or Firefox.

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  timethief · Member · Jan 17, 2014 at 10:55 pm

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  Thanks for that report. I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  eurello · Staff · Jan 19, 2014 at 8:33 pm

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  Hi there – I’ve gotten one other report of this, but I’m also using Chrome 32 and it’s working fine for me. Are you using any browser extensions or add-ons with Chrome?

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  ohcadmin · Member · Jan 20, 2014 at 11:32 pm

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  Thanks for the response. I did have a couple extensions installed, but removed them to see if it made a difference and it didn’t. Still happens w/out any extensions.

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  eurello · Staff · Jan 21, 2014 at 4:53 pm

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  Hmm. Can you try it in an alternate browser, like Firefox, and let me know if the same thing happens?

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  ohcadmin · Member · Jan 21, 2014 at 5:15 pm

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  Yep, have tried it in both Firefox and Safari w/out problems. Only Chrome and only the CSS panel in Chrome.

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  eurello · Staff · Jan 21, 2014 at 5:45 pm

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  You do have Javascript enabled in Chrome, correct?
  http://support.google.com/accounts/bin/answer.py?hl=en&answer=23852

  Can you please follow these instructions to check your console for any Javascript errors when you load the customizer:

  Advanced Browser Troubleshooting

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  ohcadmin · Member · Jan 21, 2014 at 5:58 pm

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  Yes, Javascript is enabled.

  I get a warning, but no error:

  event.returnValue is deprecated. Please use the standard event.preventDefault() instead. jquery.js?m=1377267974g&ver=1.10.2:1

  Also noted that when the console is turned on, the customizer works fine.

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  eurello · Staff · Jan 21, 2014 at 8:12 pm

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  Ok, I don’t think that error is anything. I’m sort of at a loss with this, since I can’t reproduce it. You could try reinstalling Chrome, but since having the console open makes it function, maybe just open it when you need to edit CSS, or otherwise use Firefox for that.

  I’m sorry I don’t have a better suggestion!

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  ohcadmin · Member · Jan 21, 2014 at 8:41 pm

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  That’s alright… thank you for following up so diligently!