technical support

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  leeorgal · Member · Jan 28, 2017 at 6:32 pm

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  Hello, I recently deleted my personal account with wordpress.com for the domain leeor-gal.com which I had purchased on name.com. I wanted to try wordpress.org because I felt it was better for my website because of all the customizations, etc. I went to bluehost to get hosted, I paid, and now I am having difficulty when I try to login to me leeor-gal.com. It’s coming up as an error and taking me directly to wordpress. Is there any way you can help out? thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 28, 2017 at 7:27 pm

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  re: Canceling upgrades
  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. https://wordpress.com/purchases You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  This thread is also tagged for a Staff follow-up.

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  timethief · Member · Jan 28, 2017 at 7:30 pm

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  leeor-gal.com
  Hosting provider: Unified Layer
  WHOIS: Click Here
  IP Address: 69.195.124.160
  Name Servers:
  ns2.paulmartyn.biz
  ns1.paulmartyn.biz

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  gemmacevans · Member · Jan 29, 2017 at 11:54 am

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  Hi there,

  You recently cancelled your WordPress.com plan which included domain mapping of leeor-gal.com to your WordPress.com site: https://leeorgal.wordpress.com/

  When I visit leeor-gal.com, I am taken to your new self hosted WordPress.org site. Although the login has the WordPress symbol at the top, it is not connected to your WordPress.com account — the two are separate and you will have separate login details for that account.

  We are only able to provide support for WordPress.com sites, so if you are having difficulty logging in to leeor-gal.com, you will need to speak to your new hosting provider.

  A great place to find support for self hosted sites is the WordPress.org forums:

  https://wordpress.org/support/

  I hope this helps!