Telephonic Support

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  parthamajumdar · Member · Oct 19, 2012 at 6:27 pm

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  I am in urgent of editing on of my posts. This is because the WordPress is out of service for the last 2 hours. I need know what is the maintenance period so that I can correct a severe error.

  Would it be possible to announce outages in the future.

  Thanks and Regards,
  Partha

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 19, 2012 at 6:34 pm

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  There is no telephone support. We are never given prior warning of server maintenance time frames, nor are we given any prior notice of upgrades to the software, as this platform is on continuous roll-out. Consequently, we Volunteers have no answers to your questions.

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  justjennifer · Member · Oct 19, 2012 at 6:36 pm

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  If it is an outage, then they can hardly announce it in advance. Check this Support doc http://en.support.wordpress.com/status/

  For me, looks like all WPcom servers are go. Where are you connecting from? Have you tried contacting your local ISP or resetting your router?

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  parthamajumdar · Member · Oct 19, 2012 at 6:40 pm

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  There is nothing wrong with my Internet Connection as I am able to see my blog. Also, I am able to see updates on the WordPress page regarding statistics on my sites. However, when I try to edit a post or open the dashboard, it say “WordPress Server is not reachable at the moment”.

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  parthamajumdar · Member · Oct 19, 2012 at 6:58 pm

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  The exact message is “

  WordPress.com

  ” on line one.
  “

  The app currently unreachable

  ” om second line.

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  timethief · Member · Oct 19, 2012 at 7:00 pm

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  Do you have access to a laptop or a desktop computer?

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  parthamajumdar · Member · Oct 19, 2012 at 7:02 pm

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  The service status says that everything is working. Then why am I now able to see the dashboard or edit a post or add a new post.

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  parthamajumdar · Member · Oct 19, 2012 at 7:04 pm

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  I have a Desktop running Windows 7 and a Laptop running Windows XP available with me right away. I could get on to an Apple MAC in 30 minutes.