Template editing died by degrees

  • Unknown's avatar
    earlixd · Member ·

    I lost template editing abilities in two stages. At first, I would open a page in the editor and could edit the template or create a new one (which I did). Then I lost the option to create new templates, so I tried changing themes. Now page settings omit the template drop-down completely. How can I get it back without losing all my work by changing templates again?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Apologies, but we can’t help with your issue directly because we don’t host jitbits.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Bluehost. As a result, we do not have access to your site and are not familiar with the source of your issue.

    The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

    Thanks!

  • Unknown's avatar
    earlixd · Member ·

    Thanks for your reply and the helpful link!

  • supernovia · Staff ·

    Cheers! And if you need real-time backups so you can “rewind” changes if needed, we’d recommend this. It’s $1 for the first month, which could get you through your setup. We use the same backups here. Hoping it helps!

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