Templates not activating
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Hello!
I keep seeing website templates that I like for my website but I keep getting error messaging saying the template could not update and to ask support. Why is this happening?
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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Hi there,
It’s possible, yes.
You’re already using Jetpack on your site, so you can use that to transfer your entire site, including all plugins and all work you’ve done so far, by upgrading to our WordPress.com Pro plan.
Or you can start with a completely new free site with us, and just transfer your content (i.e. posts and pages) to us.
This page explains both options in more detail, but let us know if you have any questions:
https://wordpress.com/en/support/moving-from-self-hosted-wordpress-to-wordpress-com/
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