Template’s won’t work

  • Unknown's avatar
    samalams · Member ·

    Every time i try to select a template it says there was an error and to contact support

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Usually, when an issue like this occurs, it can be traced to an expired (or broken) login auth cookie stored on your local web browser. With this in mind I would like you to try the following

    • clear your cache and cookies based on the steps Apple recommends here: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
    • Also make sure the “block all cookies” setting is un-checked under Safari > Settings > Privacy
    • If you continue to have loading issues after completing those steps, I would like you to try another browser instead, like Firefox or Chrome. Are you able to proceed if you use a browser other than Safari?

    Thanks for the additional info!

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