Terrible support

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  tomolzak2017 · Member · Dec 29, 2018 at 1:36 am

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  Still waiting for someone at WordPress to contact me about being locked out of my account. it has been over a week, and I am still waiting.

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  staartmees · Member · Dec 29, 2018 at 7:07 am

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  You have access to this account tomolzak2017. This account has no website connected to it. Also this is the only thread you created so far; there is no previous thread.
  To regain access to your wordpress.com account, see instructions at https://en.support.wordpress.com/account-recovery/

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  gemmacevans · Member · Dec 30, 2018 at 11:23 am

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  Hi tomolzak2017,

  I’ve checked your account and one of our Happiness Engineers replied to your email on 20th December — please check your spam folder if that email hasn’t arrived in your inbox in case it has been filtered there.

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  tomolzak2017 · Member · Jan 1, 2019 at 2:30 pm

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  OK, everyone…

  First, the account I am using for this thread is not the account that isn’t working. Second, I have tried everything that can be done without someone actually looking at my account and fixing it. I receive no replies to my email when trying to change my password. I have worked with two people in chat to try to fix this. the second person said they would elevate the issue. I have yet to hear from anyone that can actually fix the problem.

  Tom.

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  tomolzak2017 · Member · Jan 1, 2019 at 2:30 pm

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  First, the account I am using for this thread is not the account that isn’t working. Second, I have tried everything that can be done without someone actually looking at my account and fixing it. I receive no replies to my email when trying to change my password. I have worked with two people in chat to try to fix this. the second person said they would elevate the issue. I have yet to hear from anyone that can actually fix the problem.

  Tom.

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  kokkieh · Staff · Jan 2, 2019 at 9:23 am

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  Hello Tom,

  As Gemma also indicated above, we replied to you via email on 20 December, and have received no further replies from you on that email ticket since then.

  I also don’t see any account recovery or password reset requests for the tolzak username account that you’re trying to access.

  We cannot help with account recovery in the public support forums as the process requires you to provide us with verification information that should not be posted publicly, so please reply to the email ticket you already have open with us, or submit our account recovery form as explained at the link below and we can continue helping you there:

  Recover Your Account

  That process is the only way to regain access to a WordPress.com account, and we cannot give you access to an account with the necessary verification that you own the account in question.