Testimonials links are not working…
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Hi Guys,
The testimonials links on my website are not working and I can’t understand why. Please help urgently.The blog I need help with is: (visible only to logged in users)
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Hi
I don’t know exactly why they are not working, as I am just a volunteer and don’t have access to your blog’s backend.
Are you talkinb about the sub-items on Testimonials Menu item? What I would suggest you to do is to reassemble that menu.
So I can understand better, please provide me with the link for the testimonial of Hanna Rubin (randomly chosen). I can find her testimonial on the Testimonial Page ( http://relaxintobirth.com/testimonials/ ), but the link on the menu for Hanna is not working indeed. Is there a page only with her testimonial?
To help you creating menus, please refer to https://en.support.wordpress.com/menus/
hope that helps. I’ll be waiting for your info
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Hi Pedger,
It started working again, but tonight, since updating it with new testimonials, it is not working again… Please help!
There is a landing page: http://relaxintobirth.com/testimonials/
and then each testimonial has its OWN link, for example; http://relaxintobirth.com/testimonial/aishah-omar-adams-vincent-pallotti-hospital/, http://relaxintobirth.com/testimonial/leah-lamb-vincent-pallotti-hospital/, http://relaxintobirth.com/testimonial/tiphaine-alston/, etc. In total, there are currently 12 testimonials.
They work for a while and then they don’t – and then they work again. Can you tell me why they don’t work consistently – and how to fix this error. It is highly unprofessional to have it work so inconsistently – not to mention frustrating.
Please can you help urgently, as I am using hootsuite to link to these testimonials and then the links don’t work – which is not cool!
Thanks for your help!
Charlene
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Hi Charlene
I noticed that the links that are working doesn’t have a proper slug. For instance, Keryn’s testimonial has this URL: http://relaxintobirth.com/testimonials/269/ (note 269 at the end). — Also notice that this page is linked to “Jen Clements, Vincent Pallotti Hospital” item, which is also wrong. We will get to it later.
Also, comparing your Testimonials submenu items, I noticed that these links have /testimonial/ and the Testimonials page is /testimonials . Let’s keep this info also to use later.
Here’s what we will do to find out how to fix this: please take a screenshot from your pages list, specifically with Quick Edit from Keryn’s page and another screenshot also with quick edit opened from Aishah page.
Here’s an example of what I need: http://snag.gy/QIztV.jpgTo take a screenshot:
MacOs: press Command+Control+Shift+3
Windows: press PrintScreen
Linux: press Alt+PrintScreen
Then, paste at a service like http://snag.gy or http://imgur.com
And publish the link to me here.After that, I’m sure I can help you solving this issue. Probably it’s just a matter of giving pages a proper slug, and then correcting the menu so each link points to the right page. Don’t worry, we will get it right for sure!
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http://snag.gy/5yuxm.jpg
http://snag.gy/xgj1F.jpg
http://snag.gy/MQEbX.jpg
Hi Pedger – above are the three print screen shots you requested. Please help as soon as possible as I have a conference tomorrow and would really like the website to be working properly…
also, if you prefer to chat live, i am happy to do that to – might be easier if possible. -
Hi
What happen if you click at View link below Aishah testimonial on the testimonials list? (check http://snag.gy/GpQdQ.jpg)
If it takes you to the correct page, good, and then the menu is somehow wrong, please refer to https://en.support.wordpress.com/menus/ on how to properly assemble it. My tip is to delete the current Aishah menu item, and them add a new one via the menu configuration as you can see here: http://snag.gy/t0Gc1.jpg. The item will be inserted at the end of menu. Then, arrange the menu item as you like, and don’t forget to save! :) If it works, repeat to the other items as well.
Unfortunately I’ll have to go now and can’t help you with it as fast as you need, but I’ll be back more or less 7 hours from now.
good luck
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all working now. i got some help from darrell schulte who worked out that it was a server cache problem. thanks
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