Testing woocommerce I bought a shipping label for mistake

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  363color · Member · Jan 24, 2021 at 9:01 pm

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  I had a test purchase to make sure everything works. I thought there was no charge for this. Now I have a charge of $16.87. I want this refunded and should be warned. There is no warning or a notice that it is not a test.
  TransactionJan 24, 2021
  StatusPENDING
  Credit Card Number*3808
  Charge$16.87
  SAN FRANCISCO CA
  Location
  Computer Programming, Integrated Systems Design, and Data Processing Services
  Merchant Category
  WOOCOMMER XWKZVVQSQS

  Thanks,
  Joel

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  staff-totoro · Staff · Jan 25, 2021 at 2:40 am

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  Hi there,

  It sounds like you are needing help with the WooCommerce plugin, but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to WooCommerce support by asking here? Thanks!

  https://woocommerce.com/my-account/create-a-ticket

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  363color · Member · Jan 25, 2021 at 2:03 pm

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  I’m here because wordpress.com was the one who charged my credit card. I just need a refund of my money.

  I will write to them as well, but I repeat, the charge was from wordpress.com.

  Thanks, Joel

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  aleone89 · Staff · Jan 25, 2021 at 3:46 pm

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  Hello Joel,

  WooCommerce and WordPress.com are owned by the same company, so I can understand the confusion there.

  Please do reach out here: https://woocommerce.com/my-account/create-a-ticket to request that refund.

  I hope this helps.