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Forums / Thất vọng với sự hỗ trợ của wordpress.com

Thất vọng với sự hỗ trợ của wordpress.com

  • Unknown's avatar
    thegenzvn · Member · Dec 15, 2024 at 1:33 am
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    While using the premium package, I was able to open multiple chats with the happy engineers for support, but then for some reason, the chat interface with the support person disappeared and changed. There is a new interface, just a single tap. I saw the business package with 24/7 priority support, very attractive, right? I then upgraded to the business plan and tried out the 24/7 priority support. The result was very disappointing, I had to wait half a day to receive an answer

    while all my website articles are inaccessible, the support people keep asking me hard to understand things, the engineers happily take half a day to answer me, the point is you keep asking me, then I replied and waited another half a day, so when will my problem be resolved

    Extremely disappointed with your way of working!

    So 24/7 priority support is not available with the business package?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member · Dec 15, 2024 at 9:48 am
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    For me, your website runs fine and I can see all of your articles. What do you see when you click on an article? Best is to make a screenshot and post it in here – https://wordpress.com/support/make-a-screenshot/

    Mind Vietnam blocks wordpress.com websites and other platforms.

  • The topic ‘Thất vọng với sự hỗ trợ của wordpress.com’ is closed to new replies.

Tags

  • account
  • Jetpack
  • payment

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 1 year
  • Latest reply from thegenzvn

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