The Add Media Button

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  thegreaterblogger · Member · Nov 7, 2013 at 7:38 pm

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  The add media button does not work when i attempt to use it for a new post.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 7, 2013 at 7:38 pm

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  In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. Try using another browser.

  5. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.

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  donnacoxrealtor · Member · Nov 7, 2013 at 7:54 pm

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  I am having the exact same issue. I have cleared my browsers cashe and temp files and added *.wordpress.com and *.wp.com to my trusted sites and removed Require server verification. Nothing whatsoever happens when I click add media. This just started happening. My last post was 10/7/13.

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  timethief · Member · Nov 7, 2013 at 8:11 pm

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  Where are your specific details please?

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  donnacoxrealtor · Member · Nov 7, 2013 at 9:05 pm

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  I am using IE 9 on a Dell Windows 7 computer. I don’t get an error message – it is simply that nothing happens when I click the add media icon. Not sure what other details you are looking for. Everything works fine if I switch to Firefox.

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  timethief · Member · Nov 7, 2013 at 9:08 pm

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  Thanks so much for posting that “IE9 on Windows 7” information for Staff.

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  thegreaterblogger · Member · Nov 7, 2013 at 9:17 pm

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  I am using IE 9 on a Dell Windows Vista.

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  kraftbj · Staff · Nov 8, 2013 at 5:51 am

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  Howdy,

  We’re working an issue that’s impacting folks using Internet Explorer 9.0. While we’re getting this fixed, would it be possible to either upgrade to IE 10 or to use Firefox or Chrome?

  We’ll post an update at https://en.forums.wordpress.com/topic/dashboard-issues-on-internet-explorer-9?replies=1

  Thanks for your patience!

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  thegreaterblogger · Member · Nov 8, 2013 at 7:22 pm

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  Sure!!

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  kraftbj · Staff · Nov 8, 2013 at 8:05 pm

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  Howdy,

  We actually fixed it up for IE 9 now, so while we’d suggest upgrading to IE 10 or using Firefox/Chrome, IE 9 is back in action. :-)

  Cheers!