The admin invitation email is not arriving
-
The invitation email to add a new user as an administrator has been sent multiple times, but the email has not arrived to the user. The new user’s email spam folder has been checked, but no admin invitation email has been found. Is there any fix to this issue? Thanks!
The blog I need help with is: (visible only to logged in users)
-
Hi there. If the user in question uses Gmail the invitation might also be in the social tab of their inbox.
If that’s not the case either let us know.
-
Thanks for the response! Unfortunately, the user who should be receiving the admin invite email definitely is not using Gmail, so I don’t think that’s what is causing the problem.
-
I’ll tag this thread for staff to follow up. Hopefully they can help with this. Please subscribe to the thread so you are notified when they respond and be patient while waiting.
Also note that these threads are answered based on timestamps, oldest first, and every new reply you make to this thread will move it to the back of the queue, so it is best to not post here any further until you hear back from staff.
-
Hi there,
I just checked our email logs and we have successfully sent 3 emails (2 – 7 days ago and 1 – 5 days ago) regarding the administrator invite to the user: pshomeipr.
Please have the user check their filters and whitelist all emails from *wordpress.com. If it is whitelisted the user will have to contact their email client. The email has been accepted by the client, but I’m not able to see why it isn’t showing up in their email.
Just in case, I have resent the email.
I’m sorry I couldn’t be of more help.
-
-
- The topic ‘The admin invitation email is not arriving’ is closed to new replies.
WordPress.com Forums 