The Billing informations
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I Cannot to buy a domain. Every time I try, show me the error message “The transaction cannot complete successfully. Please check the billing address and expiration date or try another card. Please contact your bank if you have further problems.” It’s all right with my credit card and my adress, how can I do it?
The blog I need help with is: (visible only to logged in users)
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Please contact your credit card provider as we cannot help you at this end with your issue.
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The only accepted methods of payments for upgrades at this time follow:
WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/
In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.
The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.
More about echecks here:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCIWordPress.com also accept Bitcoin for payment of certain upgrades ( bitcoin cannot be used for domain and premium theme purchases) – you can learn more here: http://en.blog.wordpress.com/2012/11/15/pay-another-way-bitcoin/
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If and only if your country is included on that list of supported countries https://www.paypal.com/worldwide/ then you can use PayPal.
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I Could not to buy my domain, If I do not buy the domain now, I wonder if in the future when the people accessing my address. “WordPress.com”. If they will be directed to my new address “only .com” or not?
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Specifically, what happened that prevented you from purchasing a domain please? What was the error message you received?
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“The transaction cannot complete successfully. Please check the billing address and expiration date or try another card. Please contact your bank if you have further problems.” It’s credit card of my sister, have some problem?
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I’m sorry but as I said from the outset we cannot help with that. Please contact your bank.
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Hi there!
The error that we show in our records is that the transaction has been declined by the bank that issued your credit card. This can happen for a variety of reasons, although we’re not able to see why. Some of the reasons are:
- closed credit card account
- account is over the limit
- account is past due
- automated fraud alert
The last reason above, an automated fraud prevention block, is the most common. Usually you just need to call your bank and let them know you want to make a purchase on WordPress.com, and they can get the block removed right away.
Can you please get in touch with the bank and then try your payment again?
Also, if you’re trying to use PayPal to fund your purchase, please ensure that your funding source has been verified. Contact PayPal if you need help with that.
Let me know if you have any questions!
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