The comment box at the top right of the screen does not load

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  karenkinney · Member · Sep 10, 2015 at 5:17 pm

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  When I click on the comment box icon at the top right corner of the screen, it does not display the recent activity on the blog. It just shows a circle loading, but never resolves. This is a recent problem.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 10, 2015 at 5:20 pm

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  Scroll to the end of any post or page to locate the comment box please. Here’s an example: https://karenkinney.wordpress.com/2015/09/08/mongolia/

  Note that the way your theme is designed to function is explained here https://wordpress.com/themes/ari/ and the live demo site is here https://aridemo.wordpress.com/

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  timethief · Member · Sep 10, 2015 at 5:22 pm

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  It just shows a circle loading, but never resolves. This is a recent problem.

  That indicates either a browser related issue or a connectivity issue.

  In order to help you Staff need to know your specific computing environment details. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful please post:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
  (c) Exactly what you experience including what any error reports you receive state.
  (d) Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  karenkinney · Member · Sep 10, 2015 at 5:34 pm

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  Thanks, I’ll try the things you listed above. I’m referring to the comment box icon when in the dashboard, not the comment section on the blog itself.

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  timethief · Member · Sep 10, 2015 at 5:40 pm

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  Do you mean this link?
  http://karenkinney.wordpress.com/wp-admin/edit-comments.php

  Or are you referring to the notifications icon?
  http://karenkinney.wordpress.com/wp-admin/edit-comments.php

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  karenkinney · Member · Sep 10, 2015 at 5:46 pm

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  I’m referring to the notifications icon.

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  timethief · Member · Sep 10, 2015 at 5:48 pm

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  Thanks. Please do work through what I posted above and tag the thread for Staff if you are not successful.

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  karenkinney · Member · Sep 10, 2015 at 5:48 pm

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  The problem resolved when I switched to a different browser, so it must be related to the browser I was using.

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  timethief · Member · Sep 10, 2015 at 5:52 pm

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  Yes, then that’s what it is and was. It’s good to know you are now up and running. Happy blogging.