The Core WordPress Theme – Loss of Animations on IPad & IPhone

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  dmclainca · Member · Mar 4, 2017 at 6:33 pm

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  I purchased The Core WordPress theme on Nov 17/16. I use animations on my website & have noticed that the animations work fine on my desktop but the animation content does not appear on my IPad tablet or my IPhone. They worked fine up until Mar 01/17. I am wondering if it has anything to do with the latest WordPress update that just came out.

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  timethief · Member · Mar 4, 2017 at 10:46 pm

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  That site is not on WordPress.COM servers and we cannot help with it.

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites and our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  dmclainca · Member · Mar 9, 2017 at 9:42 pm

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  Thanks for your help.

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  timethief · Member · Mar 9, 2017 at 9:46 pm

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  You’re welcome and best wishes.