The domain is gone from wordpress

  • Unknown's avatar
    lauraegles · Member ·

    Hi. My domain which had been with WP is gone. I cannot even get to the site through my WP admin where I built the site. I don’t know how to recover or even where to start. If I go to the site, it says internal server error.

    Self-declared URL: livebeautifulli.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-zinnia · Staff ·

    Howdy –

    Thanks for writing to us. I’ll gladly help.

    After reviewing the domain, I see it is registered and hosted through FatCow. You will need to contact them directly for assistance: https://www.fatcow.com/help

    This means that it is likely set up as a stand-alone WordPress installation. That’s slightly different from the managed hosting solution we provide at WordPress.com. This page highlights some of those differences:

    WordPress.com vs. WordPress.org

    Alternatively, there’s a volunteer community available for that version of WordPress, which you’ll find at https://wordpress.org/support/forums/ This requires a specific account for WordPress.org so it’s not the credentials you are using here.

    We’d love to host the site on WordPress.com. Let me know if you have any questions about what we offer and how it could help your site. Our team offers free migrations: https://wordpress.com/support/request-a-free-migration/

    Take care :)

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