The domain wont connect with my account

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  jwesty97 · Member · Mar 9, 2023 at 12:35 pm

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  I have purchased the domain ”www.swiftvirtualassistants.uk” from your site in the create your site setup page. Received the email to ”(email visible only to moderators and staff)” saying that it’s gone through. But when I login it doesn’t come up with anything and tries to get me to get started by purchasing another domain. Any help please would be greatly appreciated.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Mar 29, 2023 at 12:11 am

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that swiftvirtualassistants.uk is registered at WordPress.com but is under a different account and not your @jwesty97 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your upgrades. Thanks!