The import process seems to be stuck

  • Unknown's avatar
    hsuan808 · Member ·

    The import process seems to be stuck…
    Could you please help me check what the problem is? Thank you!

    The blog I need help with is: (visible only to logged in users)

  • staff-papyrus · Staff ·

    Hello!

    I don’t currently see any import process running or stuck on your site, though I do see some signs that you were able to import content successfully.

    If you have additional content to import, you can try again at Tools > Import.

  • Unknown's avatar
    hsuan808 · Member ·

    Good morning!

    But the status has been stuck like this for several days…

    Progress: 100 of 410 posts processed (24.4% complete)

    Importing now! We’ll email when it’s done. Larger sites may take several hours, but if you don’t hear from us within a day, let us know and we’ll check on it.

    or could you please help me to stop it? Thank you!

  • sreehgs · Staff ·

    Hello @hsuan808,

    To discuss this issue more directly, and to maintain privacy, I’ve emailed you on your registered email address with more information.

    Could you please check your email inbox and get back to us via email instead?

    Thank you!

  • Unknown's avatar
    hsuan808 · Member ·

    Thank you for your reply.
    Since I am importing a Movable Type (.mt) file,
    I followed this path: Tools > Import > Movable Type & Typepad.

  • Unknown's avatar
    helper-semaj · Member ·

    Thanks for clarifying! That helped and I confirmed the stuck import.

    I have now reset the importer status so you can retry the import.

    If you’re still struggling, feel free to share the file with us (via email) and we will attempt the import for you.

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