the payment disabled, I can't renew my plan

  • Unknown's avatar
    arabskyparfyum · Member ·

    hello, 1 month ago, I purchased business plan with my domain (arabskaya-parfyumeriya.ru)
    … today, I want to renew my plan but I can’t because the payment is i disabled, please help, I don’t want to lose my data

    arabskayaparfyumeriya.wpcomstaging.com

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hello there, your thread is flagged for Staff assistance. Please be patient for them to reply in this thread and refrain from opening new threads on this same topic. Thanks.

  • Unknown's avatar
    helper-heroponriki · Member ·

    @arabskyparfyum – I’m showing the payments team already resolved your purchasing issue. You should be able to make that transaction again from your dashboard.

    Let us know if you still have trouble!

  • Unknown's avatar
    helper-heroponriki · Member ·

    @arabskyparfyum – Also, looking at your past payment attempts, when we try to bill the card on file, we get the message that the transaction was declined by your bank.

    It’s pretty common for banks to flag transactions they’re not familiar with – you would simply need to contact your bank and let them know that this is a valid transaction.

  • The topic ‘the payment disabled, I can't renew my plan’ is closed to new replies.