The "Post Tags module " disappeared from the editor screen

  • Unknown's avatar
    urirose · Member ·

    I can not add tags to new post since the tags and categories module disappeared from the editor screen.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    siobhyb · Member ·

    Hi there!

    If you’re using the new editor, then you should see the tags and categories module by the side. I’ve highlighted what this should look like to you here:
    https://cloudup.com/cSBpszA2FsL

    If that module’s not showing up in the new editor for you, then would you be able to send me a screenshot of what exactly is showing? I can then pass this along to our team to look into further. We have a guide for making a screenshot here:
    https://en.support.wordpress.com/make-a-screenshot/

    Also, are you able to see the module in a different browser, such as Google Chrome? If you can let me know the extra details, I’ll be happy to help troubleshoot this issue further with you.

  • Unknown's avatar
    urirose · Member ·

    Thank you very much for the help.
    As mentioned by me in a later message, I have found that by mistake I edited new PAGE rather than a new POST so tags and categories module did not show.
    Recently I can not browse my blog via Microsoft Explorer, only with Google Chrome. Is there a reason you are aware of regarding WordPress and Microsoft Explorer?
    Regards,
    Uri

  • Unknown's avatar
    alexjgustafson · Member ·

    Hi There!

    I was able to browse on your site with Internet Explorer. This screenshot was taken from Internet Explorer 11:

    CDHXPa5QptE

    It appears comparable with what I see in Firefox on a Mac:

    We do our best to keep everything on WordPress.com cross-browser compatible, but there are many functions that do not appear correctly on Internet Explorer 8 or earlier:

    Solve Common Browser Issues

    Were you using a version of Internet Explorer either 8 or earlier? If so, we recommended downloading the latest browser version. You can find links to those here:

    http://browsehappy.com/

    Best,

    -Alex G.

  • Unknown's avatar
    urirose · Member ·

    Hi Alex G.
    I am using IE 11 updated, but still it dosent work. The screen appears but is stuck and I even can not close it.
    In Chrome everything is OK.
    Please help,
    Thanks
    Uri

  • Unknown's avatar
    alexjgustafson · Member ·

    Hi Uri,

    I navigated around your site on Internet Explorer 11 without any technical issues. Here is a screencast:

    If the tab is completely crashing it sounds like this is more likely an issue with your browser setup or your internet connection. If you disable your browser add-ons does this error still occur?

    -Alex G.

  • Unknown's avatar
    urirose · Member ·

    Hi Alex,
    Thanks again.
    In fact all other websites I am used to browse in are working perfectly, while WP is stucked after the screen is uploaded. This is why I called for help from you. Otherwise I would blame my IE configuration-settings.
    Uri

  • Unknown's avatar
    alexjgustafson · Member ·

    Hi Uri,

    Thank you for that clarification.

    The underlying issue may still be a browser setting or a browser add-on and how that setting or add-on interacts with WordPress.com.

    Since I cannot replicate any issues browsing your site on IE 11 without add-ons, that’s the next thing I’d like to test, if we can isolate what settings are causing the error. This is why I asked if the crash still happens when you browse the site with add-ons disabled. Were you able to test that out?

    If you can visit the site long enough to get screenshots of your HTTP headers before it crashes, that would be helpful as well:

    Advanced Browser Troubleshooting

    -Alex G.

  • The topic ‘The "Post Tags module " disappeared from the editor screen’ is closed to new replies.