The premium plan does not allow us to install plugins
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We do not understand why if we have a premium plan we cannot install plugins we need for our blog. We would be very grateful if you could tell us how to do it or provide us with more information related to this issue.
We await your promptly answer.
Best regards,
The blog I need help with is: (visible only to logged in users)
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That’s because what you are looking for does not exist on wordpress.com hosted blogs that have builtin plugins only.
Blogger installed plugin capability does not exist on WordPress.COM blogs and there is no upgrade you can purchase here that changes that reality.
For that type of functionality, you’d need a self-hosted WordPress.ORG software install running on a paid web hosting service.
http://en.support.wordpress.com/ftp-access/
http://en.support.wordpress.com/plugins/See: Moving to self hosted wordpress https://move.wordpress.com/
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Refunds have time limits. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Please also read: All About Domains – Cancellations
https://en.forums.wordpress.com/topic/trying-to-contact-support-for-a-refund?replies=6#post-2739577If you registered a custom domain name with WordPressdotcom and you intend on using it here or with a different web host, you should not cancel the domain. Please see this support document: https://en.support.wordpress.com/all-about-domains/#cancellations
If you nonetheless wish to entirely give up ownership and cancel the domain within the first 48-hours after purchase, please see the instructions here: https://en.support.wordpress.com/cancel-domain/
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As @timethief stated, you cannot install your own plugins on a WordPress.com site. To see how plugins work on WordPress.com, please refer to the following document:
If this is not satisfactory, you can move your WordPress.com site to a self-hosted, WordPress.org site:
http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org
If you’d like assistance moving your WordPress.com site to WordPress.org, we have a service called Guided Transfer that does all the work for you. Check it out to see if it’s right for you:
http://en.support.wordpress.com/guided-transfer/
I don’t see any charges associated with your account, so in that regard, you should be good to go.
If you have additional questions, please let us know.
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