The server cannot process the image. Only for JPG

  • Unknown's avatar
    alexislevrai · Member ·

    Hello,
    On a new installation, I’m facing an issue I never had on wordpress.
    The “The server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels.” error but only for .jpg/.jpeg files.

    I checked my php info I’ve 256 memory limit / post_max_size / upload_max_filesize. I tried to upload fresh wordpress files (latest version), disable all plugins, problem remain.

    The wired thing is that I don’t have any problem with large .png files (like 10mb 8000px width) even with .pdf or .mp3 … 
    I have other WP installation on the same hosting, and never had an issue like this.

    Any ideas ?

  • Unknown's avatar
    dragstor · Member ·

    Hi there! 👋🏼

    This doesn’t look like something that could happen on WordPress.com — would you please share your site URL so we can check it?

    💡 Remember that we can only help with sites hosted on WordPress.com. For self-hosted WordPress sites, refer to the WordPress.org community forums: https://wordpress.org/support/forums/.

    To learn more about the WordPress.com PHP environment variables, please refer to this page:

    WP
    PHP Environment
    in WordPress.com Support
    3 min read
    This page has some key information about our servers for sites hosted on our plugin-enabled plans. You may use this to troubleshoot issues or decide to host your site with us. Please note that these settings can’t be changed or modified for any individual site. WordPress / Server Environment WordPress version:6.4.1Release date:August 8, 2023Server info:nginxPHP version:7.4, 8.0, 8.1, 8.2me
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