The site can’t be reached

  • Unknown's avatar

    I transferred my domain from ionos to wordpress and deleted the previous DNS settings, and set the new DNS WordPress default settings. Email works fine, but when I visit the site it says ‘the site can’t be reached’.

    In the WordPress homepage it says ‘domains requires update’ but when I click on ‘fix’, it takes me to the domains page but without telling me what needs to be fixed. Everything seems to be fine on my end?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Mind it can take up to hours for DNS settings to propagate. When I visite your site I see it has been set to private. Let’s wait for a Staff member as they are the only one who can see what’s going wrong.

  • Hi there,

    As the previous comment explains, changes to domain names can take a while to propagate across the world—up to 72 hours in rare cases.

    On my end, the domain is already working as expected.

    One thing to remember is that the website is currently set to Private, which means it is hidden from visitors.
    You can follow the steps in this guide to make the website public:

    WP
    Privacy Settings
    6 min read
    Your site’s Privacy settings control who can view your site, allowing you to make the site public, private, or “Coming Soon”. This guide explains each setting you can use on your site. Visit Settings Find the Privacy Settings To access your site’s privacy options: Visit your site’s dashboard. On the left side, navigate to Settings → General (or Hosting → Settings if using WP-
  • Unknown's avatar

    Thank you, yes it is Private on purpose but I should see a login page if it was working correctly, right? It was working yesterday for a few minutes once I set up the new DNS servers but then stopped working and it’s stuck since then.

  • It was working yesterday for a few minutes once I set up the new DNS servers but then stopped working and it’s stuck since then.

    That is strange, but it is likely related to the browser cache.

    You can clear your browser cache by following the steps here:

    WP
    Solve Common Browser Issues
    3 min read
    Some issues you may encounter with your website or account can be solved by updating your browser, refreshing the page, or clearing the browser cache and cookies. This guide covers how to resolve browser-related problems with your site. Supported Browsers Some browser issues may be caused by the browser itself. For optimal viewing and security, we recommend that you use an up-to-date versi
  • Unknown's avatar

    Working now, thank you!

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