the site does not allow us to log in with any user.

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  ladecimaweb · Member · Sep 23, 2022 at 5:37 pm

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  I would like to delete all the users and generate new ones, since none responds to the credentials we had. How should I proceed if I do not have access?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Sep 23, 2022 at 7:26 pm

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  Hello –

  You’ll be able to add/remove users on the site once you get signed in to the proper account.

  One way to recover access (with out knowing the email address) is by using the transaction ID.

  These are the instructions on how to retrieve that ID: https://wordpress.com/support/billing-history/#retrieve-a-transaction-id

  Once you’ve obtained that ID you will put it in this form:

  https://wordpress.com/wp-login.php?action=recovery

  Our team will be back in touch about the account access after that is submitted.