The site is not letting me change my password.

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  wubbersu · Member · May 22, 2014 at 6:24 pm

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  The site is not letting me change my password. After I enter a password that meets the strength requirements, I get a message that says “Unauthorized password change request.” How do I change my password?

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · May 22, 2014 at 9:25 pm

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  Hi there,

  When you’re trying to change your password, can you let me know if you’re seeing a green phrase at the bottom that says “This password can be saved”?

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  wubbersu · Member · May 22, 2014 at 9:42 pm

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  Thanks for your help! Yes, I get the phrase “This password can be saved”.

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  jeremeylduvall · Member · May 22, 2014 at 10:06 pm

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  Hi there,

  Can you try logging out of your account and then logging back in before trying to change your password again?

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  wubbersu · Member · May 22, 2014 at 11:06 pm

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  Aha! That fixed it. Thanks!

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  jeremeylduvall · Member · May 23, 2014 at 3:23 pm

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  Not a problem! Happy to help. I’m glad we got this worked out.