The store does not work!

raphmimoun · Member · Nov 17, 2011 at 10:20 am
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I have tried several times to purchase the Custom Design upgrade. Every time, after confirming through Pay Pal, I am redirected to the store’s page: I see the Custom Design upgrade in my shopping cart, and the different options to pay under the Shopping Cart. But I cannot click on anything on this page, including on the left sidebar.
I am now worried that I’ve paid several time for the upgrade, which I did not even receive.

The blog I need help with is: (visible only to logged in users)
stkildathunda · Member · Nov 17, 2011 at 11:50 am
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Ive been getting same issue trying to purchase a new premium theme. Initally thought it was just as we already had a theme installed but reading this maybe its a glitch? Hope we havent been charged each time ive tried
timethief · Member · Nov 18, 2011 at 1:12 am
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@raphmimoun
I’m sorry you are experiencing that. Please post an active link starting with http:// for the blog you are trying to purchase the upgrade for. I have flagged this thread for Staff attention.
timethief · Member · Nov 18, 2011 at 1:13 am
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@stkildathunda
I’m sorry this is happening to you. I have flagged this thread for Staff attention. Please post an active link starting with http:// for the blog you are trying to purchase the premium theme for.
stkildathunda · Member · Nov 18, 2011 at 1:30 am
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Thanks timethief, blog we are trying to purchase new theme for is http://tsjournal.net/
stkildathunda · Member · Nov 18, 2011 at 2:35 am
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Oh you probably need the WordPress address.. That’s http://truesainters.wordpress.com
raphmimoun · Member · Nov 18, 2011 at 9:42 am
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@timethief
Here is the address of the blog I’m trying to purchase the upgrade for: http://mideastobs.com/
raphmimoun · Member · Nov 20, 2011 at 4:29 pm
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@timethief
The problem has not been fixed; it is a major inconvenience, any chance you can flag this again for Staff attention
airodyssey · Member · Nov 20, 2011 at 4:35 pm
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@raphmimoun: As I write these lines, this forum topic is already tagged “modlook”. You may also contact staff directly if you prefer:

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ameyahs · Member · Nov 20, 2011 at 4:50 pm
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I am experiencing the same problem. I just purchased a new domain for my new blog “orbitalapparel.wordpress.com” -> “orbitalapparel.com” and the new URL is not working. What is the issue?
timethief · Member · Nov 20, 2011 at 5:34 pm
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@ameyahs
Have you followed all of the domain mapping instructions?

5. To activate your new domain, select the button next to the one you wish to activate and click Update Primary Domain. Your blog will be accessible from both of these domains; the Primary Domain is what actually appears as your domain within the address bar of web browsers. If you do not see your blog at the new domain immediately, please allow some time for the DNS changes to propagate. http://en.support.wordpress.com/domain-mapping/register-domain/#instructions-for-registering-a-new-domain-for-your-blog
ameyahs · Member · Nov 20, 2011 at 6:04 pm
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Yes, I just purchased it twice to see if it would work the second time. How long does it usually take? If it eventually works, would you guys be able to refund me for one of the times?
designsimply · Member · Nov 21, 2011 at 12:28 pm
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@raphmimoun, I checked our records and I don’t see any purchases filed for you under your raphmimoun account name so I think the PayPal purchases were just not going through before.

@ameyahs, I also checked your ameyahs and there are no purchases listed yet. Can you confirm if you tried to make your second purchase of orbitalapparel.com on Nov 17 or Nov 20?

I did some research, and I found that there was a server outage at PayPal on Nov 17 when this thread was first started. That issue should have been resolved. Could you guys please try making a new payment now and let me know if it still doesn’t work for you?
thestory · Member · Nov 21, 2011 at 12:38 pm
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same problem w/ custom design purchese. tried twice – no luck. hope in the end I will not get charged twice!
jimmacairt · Member · Nov 21, 2011 at 12:55 pm
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same ,same… ^^^
I’ve tried to purchase ‘domain mapping’ via paypal.
No luck, ..go thru the process ,then bounced back to the original ‘shopping cart’ page.
designsimply · Member · Nov 21, 2011 at 1:03 pm
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Thank you so much for the reports. I’ve tested and confirmed it’s not working to make payments using the PayPal Express option right now, and we are working to get it fixed.

@thestory, we’ll make sure you don’t get charged twice!
raphmimoun · Member · Nov 21, 2011 at 1:04 pm
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@designsimply
Just tried again, it still doesn’t work
designsimply · Member · Nov 21, 2011 at 1:23 pm
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Thank you for testing it @raphmimoun! We’re working on it.
ameyahs · Member · Nov 21, 2011 at 4:31 pm
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Buying a new domain finally worked. Thanks for fixing the issue! I’m assuming it will take a little while for the new address to work.
designsimply · Member · Nov 21, 2011 at 4:58 pm
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@ameyahs, yes, settings for new domains need time to propagate throughout the internet. In my experience, it usually takes a few hours or less.

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