Why can't I upload a header in the Comet theme?

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  pacmaw · Member · Sep 7, 2011 at 4:42 am

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  Hi there,

  Hope you can help.

  I can only get as far as cropping the image. Once I do this and hit ‘crop and publish’ i get the following message:

  Image could not be processed. Please go back and try again.

  I’ve tried with several different pictures and the same result. 168kb is the file size of my attempted upload.
  Blog url: http://clubvera.wordpress.com/

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  evarlese · Member · Sep 7, 2011 at 12:59 pm

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  Hi there,

  Can you provide me with a few more details regarding the image that you’re attempting to upload, i.e. what type of file is it? Also, would you be able to let me know what Internet browser and operating system you’re using?

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  pacmaw · Member · Sep 7, 2011 at 1:24 pm

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  Sure,

  I use Safari on Lion. The file is a standard jpeg 168kb. I’ve tried several different files and none will upload. Images for the background work just fine, only the header where it will not work. I don’t think it’s anything i’m doing wrong.

  Thanks for any help you can offer.

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  evarlese · Member · Sep 7, 2011 at 6:18 pm

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  I’ve just created a private ticket regarding this issue so you can send us a copy of the header that you’re trying to upload. Please let me know if you don’t see our e-mail in your Inbox!