The transaction was declined.

  • Unknown's avatar
    salenipo1 · Member ·

    I want to Purchase a Premium Plan, now it is telling me the Transaction was declined. please help. the money is still there.
    my email: (email visible only to moderators and staff)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, you should have a link in your dashboard to contact the WordPress.com billing team for assistance with this issue. We aren’t able to provide support for this here in the community forums.

    *Also noting that if your message says that the transaction was declined, please ensure your credit card is able to make international transactions and if this continues also check with your bank.

    I’ve also flagged this thread for Staff attention. Thanks for your patience while they get back to you.

  • Unknown's avatar
    salenipo1 · Member ·

    send me the link please

  • supernovia · Staff ·

    Just noting I don’t see any issues on this side that would require help from the billing team. Please contact your bank or card company directly. Sometimes they can be careful with online purchases.

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