the website not working any more

  • Unknown's avatar
    jojozaben · Member ·

    could you tell me pls why the website inactive despite my plan must be valid until May 2024?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    irfanjamal979 · Member ·

    since you are using WordPress Open source version instead of .com

    You should post it on the WordPress.org forums

    for Debugging issues go to the directory of your website and edit the wp-config.php file

    Find this line /* That’s all, stop editing! Happy publishing. */

    and paste this above the line

    // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// display of errors and warnings
define( 'WP_DEBUG_DISPLAY', true);

    Now you will see errors at your sites frontend

    just share it here or WordPress.org fix forum

    cheers, Jamal

  • staff-totoro · Staff ·

    Hi @jojozaben apologies for any confusion, I can confirm that imet2000researchclub.wpcomstaging.com is hosted on WordPress.com under our Pro Plan, and the upgrade is valid under your account as you mention.

    In this case I see your site is displaying a critical error related to the SSL Zen plugin you have added to your site. There is no specific issue with your account standing, but this plugin error has instead taken your site offline, replacing it with a Critical Error message instead. Here is the report full from our error logs:

    Fatal error: Uncaught Error: Failed opening required '/srv/htdocs/wp-content/plugins/ssl-zen/freemius/includes/fs-html-escaping-functions.php' (include_path='.:') in /srv/htdocs/wp-content/plugins/ssl-zen/freemius/require.php:16
Stack trace:
#0 /srv/htdocs/wp-content/plugins/ssl-zen/freemius/start.php(486): require_once()
#1 /srv/htdocs/wp-content/plugins/ssl-zen/ssl_zen.php(43): require_once('/srv/htdocs/wp-...')
#2 /srv/htdocs/wp-content/plugins/ssl-zen/ssl_zen.php(67): sz_fs()
#3 /wordpress/core/6.3/wp-settings.php(462): include_once('/srv/htdocs/wp-...')
#4 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1336): require('/wordpress/core...')
#5 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1254): WP_CLIRunner->load_wordpress()
#6 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLIRunner->start()
#7 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/bootstrap.php(78): WP_CLIBootstrapLaunchRunner->process(Object(WP_CLIBootstrapBootstrapState))
#8 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/wp-cli.php(32): WP_CLIbootstrap()
#9 phar:///usr/local/bin/wp-cli/php/boot-phar.php(11): include('phar:///usr/loc...')
#10 /usr/local/bin/wp-cli(4): include('phar:///usr/loc...')
#11 {main}
  thrown in /srv/htdocs/wp-content/plugins/ssl-zen/freemius/require.php on line 16

    I have deactivated the plugin, and it has restored your site to working order again. Please note that SSL is included free on WordPress.com, so you do not need to add it via a plugin.

    Hope that helps. Please let us know if you have any more questions.

  • The topic ‘the website not working any more’ is closed to new replies.