the white screen of death

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  mngunilebohang · Member · Aug 3, 2016 at 9:40 am

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  hi. i get the white screen of death and cant login to my dashboard or ftp to remove or deactivate the plugins is there another way of fixing this problem?

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Aug 3, 2016 at 10:06 am

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  It sounds like you are using the self-hosted WordPress.org version of WordPress instead of the WordPress.com-hosted version supported here.

  Learn more about the differences between WordPress.com and WordPress.org:
  https://en.support.wordpress.com/com-vs-org/

  Could you please verify the website address of the site you are having trouble with?

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  mngunilebohang · Member · Aug 3, 2016 at 10:16 am

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  it’s glenwoodpreschool.org.za

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  geoffreyshilling · Member · Aug 3, 2016 at 10:22 am

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  Thank you for providing the link. It does appear this is a self-hosted version of WordPress.

  With that being said, I would get in touch with your hosting provider (WebAfrica?) to see if you can get your FTP access working. Once you are able to connect with FTP, I would try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

  If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

  If that doesn’t help or if you have any more questions, please ask on the WordPress.org forums:
  https://wordpress.org/support/

  Good luck, I hope this helps!