The wordpress site is freezing when I try to edit my blog from my laptop.

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  shawnsglutenfree · Member · Aug 1, 2013 at 6:45 pm

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  The wordpress site is freezing and I can’t edit my blog from my laptop, but have no problem on my phone. I

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 1, 2013 at 6:52 pm

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  Please work through these steps below and then report your specifics back to us.
  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:

  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm

  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled

  Preview Problems and Third-Party Cookies

  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. If you are not successful let us know:
  (a) How you are connecting to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.

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  shawnsglutenfree · Member · Aug 1, 2013 at 9:00 pm

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  Hello,

  Thanks for your advice. Unfortunately, none of these steps seem to be solving my problem. I have tried using both Safari and Firefox, but with no luck. Both keep freezing. I cleared the Cache and Cookies on Firefox, but still no luck. I reluctant to perform this step with Safari, as I have my passwords stored on a number of sites. Can you help?

  Thanks,
  Shawn

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  timethief · Member · Aug 2, 2013 at 6:07 pm

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  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  jackiedana · Member · Aug 2, 2013 at 7:48 pm

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  Hi there,

  First of all, have you tried logging into WordPress.com in both Safari and Firefox? Are you having the same issues in both browsers?

  Second, could you be more specific about what you mean by “Freezing”. Are you able to log in, but can’t go further? Are you getting error messages? Are you able to navigate to different pages on our site? In other words, can you use the Reader at WordPress.com, but you can’t access your Dashboard, or is the problem manifesting when you try to post, etc.

  Once you provide a more detailed description of your issue, we can proceed with more specific troubleshooting for you.