the wordpress website is messing up
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I am trying to start a website with a domain that I already own and it won’t let me, it just keeps going over step 1,2,3,4 over and over again. How do you get in touch with these people to let them know their site is screwed up.
The blog I need help with is: (visible only to logged in users)
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Hi @zkling,
So did you start at this url?
https://wordpress.comCould you please describe at which step it starts going wrong? What’s displayed on your screen, what have you clicked etc.
If you want to get in touch with the staff the forum is a good place to start if you only have a free account. If you upgrade your account to a paid plan, you’ll get email and chat support as well. To check out the different plans, please click here:
https://wordpress.com/pricing/ -
yes, I started at https://wordpress.com
It won’t let me even get a paid plan. when I go thru the steps and get to step 3, I click where it says if you already own a domain name and then I enter my domain name. then it goes to step 4 which it shows the plans to pick and I pick one, but then it just goes back to step 1. Can someone please help me? -
Ok, thanks for giving me more details.
If you have bought your domain from other sites (not WordPress.com), domain mapping will be required (which means when somebody types in your url they´ll be redirected to your WordPress site). Domain mapping sounds more complicated than it really is, but it requires an upgraded plan. So if you want to use this domain with your new site, follow the same procedure you did, and choose an upgraded plan, for example the Personal which is the cheapest one.
If you want to learn more about domain mapping, please click here:
https://en.support.wordpress.com/map-existing-domain/ -
Sorry, I just noticed that you also tried to choose a paid plan, and it wouldn´t let you. I´ve tagged this thread for staff attention, so you´ll hopefully get help from the staff quite soon.
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Hi zkling,
Sorry to hear you’re having problems with this.
Please clear your browser cache and cookies, then try again. There are instructions for different browsers here:
Do you have the same problem if you use another browser?
Let me know how you get on.
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I cleared the cache and the cookies, but I still can’t buy a plan or map my domain (that I own thru godaddy). It just keeps me repeating the steps 1thru 4 over and over again. Can you please help me? Thanks
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https://sellhomefastorlando.wordpress.com/ is no longer available. The authors have deleted this site.
Do you understand how domain mapping works? You need to register an underlying .wordpress.com site URL first in order to domain map from it to an existing domain.
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So why when i go to start a new website, in the step for domain it has a spot for already own a domain. why does it have that if you need to get one of their domains first.
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Also to timethief, I didn’t mean to sound rude. I appreciat all the help everyonne is giving me! I just don’t understand why I can’t purchase a plan or use the domain that I already have. thanks
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You are most likely not entering things in the anticipated order.
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I also forgot to put that I was originally using google chrome, So then I tried it in another browser (firefox). However, I still keep getting the same result. Please help. thank you
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@zkling I’m guessing there’s an error somewhere in the loop.
Let’s try it this way:
First, choose a plan here:
https://wordpress.com/plansDon’t worry about specifying a custom domain at this point. If it still isn’t letting you buy the plan, update me here with any errors you see.
If you’re able to buy the plan but still can’t get the domain credit that comes with it, let us know here (I’ll be gone for the evening soon), or you can get in touch via chat once you have a plan: http://wordpress.com/help/contact
Cheers!
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I just wanted to thank everyone for their help! I was finally able to get a plan, website, and use my domain. So, thanks again everyone I really appreciated all your help.
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