Theme 2017 background disappeared!

  • Unknown's avatar
    adminserenetours · Member ·

    I’ve left the site for a day time to start setting up all the google apps, AdSense, Tag Manager, Analytics, AdWords… and came back to it today to discover that the background disappeared, I am left with the text on top of the pictures…

    The only think I can think off is the super cache plugin update, or someone managed to come into the site and messed with the Theme CSS… but I would be surprised as the site is new wordfence is nicely set and I have blocked user above contributors been created…
    Please help, I’m a newbie in WordPress, I’m from Dinosaurs’ school still from Dreamweaver, bootstrap times a decade ago… I have a tiny bit of knowledge, but I’m going insane as in WordPress you can’t access the CSS files, it is broken into pieces and only have access to a fraction of it! And I don’t want to mess it up, as I’m just starting to get the hang of it! I’m growing to love WordPress…

    Thanks a bunch…

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    serene.tours is a wordpress.ORG software install hosted by Defense.Net
    Name Servers:
    ns42.worldnic.com
    ns41.worldnic.com

    That site is not on wordpress.COM servers. This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    wordpress.org support
    The wordpress.ORG support forum is at     http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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