Theme
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Hello there,
I recently received an email about a recent payment was made then charged back. I had my card cedit taken. The WordPress should have not be disputed however my bank did not listen. Where do I begin ? I would like to update my account with a new card and use the same theme I recently purchased. Thank you kindly.
I look forward to speaking with you soon.Alyssa
The blog I need help with is: (visible only to logged in users)
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Hello there,
We need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi Alyssa,
As the charge was disputed we were never paid for the theme, and your bank should have refunded you the money you had paid for it.
This means you will need to buy the theme again using the correct card. So you need to go to My Site ->Themes and add the theme again from there as you did before. When you get to the checkout page you should then be able to pay for the theme by adding your new credit card details.
Please let me know if you have any questions about this.
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