Theme

  • Unknown's avatar
    daleelder9 · Member ·

    I hope this email finds you well. I am writing to urgently request assistance with an issue we are experiencing after updating our theme to ‘Bootstrap Basic’. The recent update has caused a significant change in the functionality of our website, and we are seeking to revert back to version 1.4 to restore the previous state of our site.

    The changes introduced by the update have disrupted key features and elements of our website, leading to a negative impact on user experience and functionality. As a result, it is imperative that we restore the previous version until the issues can be addressed and resolved.

    Could you please guide us through the process of reverting to Bootstrap Basic Theme version 1.4? We are looking to promptly resolve this situation to ensure the smooth operation of our website and provide a seamless experience for our users.

    Self-declared URL: https://ecotectfire.com/
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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