Theme and domain expired! How do I get my site back?

  • Unknown's avatar
    timelesseric · Member ·

    Help! I never got a notification that my premium plan and domain was expiring. Now most of my work is gone. How do I go about getting it back? If I start a new premium plan, will it go back to the way it was? I can’t even find a record of what the theme was called, but I do have my posts and media. I guess I didn’t know I could export the site before. Am I going to need to rebuild my site from next to scratch? Yikes! What do I need to do?
    -Thanks!

  • ramonopoly · Staff ·

    Hi!

    How do I go about getting it back?

    Our support team can try to help you on this one.

    Log into your WordPress.com account and head over to https://wordpress.com/help/contact/ to get in touch with us.

    In your email, please let us know:

    – the domain that has expired
    – a link to any existing posts that you have

    Make sure that you’re using the WordPress.com account with which you originally purchased the premium plan.

    Thanks!

  • Unknown's avatar
    timelesseric · Member ·

    Thank you. I think I’m missing something. That link brought me to the same spot I was when I posted this (to the forum), and I can’t find any links to support team or other emails.

    -Thanks!

  • staff-zinnia · Staff ·

    That’s because you’re signing in to an account that doesn’t have any upgrades. Free support comes from this forum.

    Please share the URL of the site so we can further investigate.

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