Theme caused fatal error
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A customer contacts me and says the website is down and I can’t get it running again. Need help.
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This is the error message
Error Details
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An error of type E_ERROR was caused in line 29 of the file /home4/cleantf3/public_html/wp-content/themes/striking_r/framework/plugins/revslider/inc_php/framework/db.class.php. Error message: Uncaught Error: Call to undefined function mysql_error() in /home4/cleantf3/public_html/wp-content/themes/striking_r/framework/plugins/revslider/inc_php/framework/db.class.php:29
Stack trace:
#0 /home4/cleantf3/public_html/wp-content/themes/striking_r/framework/plugins/revslider/inc_php/framework/db.class.php(127): UniteDBRev->checkForErrors(‘fetch’)
#1 /home4/cleantf3/public_html/wp-content/themes/striking_r/framework/plugins/revslider/inc_php/revslider_params.class.php(42): UniteDBRev->fetch(‘sds_revslider_s…’)
#2 /home4/cleantf3/public_html/wp-content/themes/striking_r/framework/plugins/revslider/inc_php/revslider_operations.class.php(1072): RevSliderParams->getFieldFromDB(‘general’)
#3 /home4/cleantf3/public_html/wp-content/themes/striking_r/framework/plugins/revslider/settings/general_settings.php(41): RevOperations::getGeneralSettingsValues()
#4 /home4/cleantf3/public_html/wp-content/themes/striking_r/framework/plugins/revslider/inc_php/framework/base_admin.class.php(343): require(‘/home4/cleantf3…’ -
Hi,
What is the URL of the site you are seeing this on? We’ll be happy to take a look and see if we can help.
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Broken Themes
The following themes are installed but incomplete.Name Description
Custom Ambidextrous Theme This theme failed to load properly and was paused within the admin backend. -
Hi there,
I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.
The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org
You can also take a look at the troubleshooting guide here:
https://wordpress.org/support/forum/how-to-and-troubleshootingIn addition, you might want to consider posting your question at WordPress.org’s support forum, where people are familiar with such problems and can help you in a more efficient manner: https://wordpress.org/support/forums
Hope this helps! :)
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I need to speak with a wordpress.org representative! My website is down and I am in a boatload of trouble and I am confuddled as to getting it running again. I am worried that I have lost my data and hard work. My dash says that a theme can’t upload because it’s causing a fatal error. Can someone Help ASAP???
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Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.
Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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