Theme > Customize – A Jumbled Mess

standtallforchrist · Member · Jan 15, 2018 at 6:26 am
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When I try to customize my theme, all I get is a jumbled mess of a screen, completely unusable. Tried many themes, and two browsers.

Any ideas how to fix this?

The blog I need help with is: (visible only to logged in users)
ismaeliea · Member · Jan 15, 2018 at 7:50 am
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Hi there!

all I get is a jumbled mess of a screen

— Can you please send me a screenshot (link to a screenshot) so i can see exactly what you’re referring to?

Thanks!
Alisson
standtallforchrist · Member · Jan 15, 2018 at 3:18 pm
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Thanks for the help…. here is a link

https://drive.google.com/file/d/1JCtIx2HSGjU8YAI9L6OgKSxz95vZC7vL/view?usp=sharing
standtallforchrist · Member · Jan 15, 2018 at 3:19 pm
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I have used customize theme a thousand times before and know how it should function, but now it is just broken.
justjennifer · Member · Jan 15, 2018 at 3:29 pm
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Hello there, Try logging out and clearing your browser’s cache and cookies, which will also log you out of every other site you are currently logged in on, and then shutting down and reopening your browser. Then make sure that you have 3rd party cookies and javascript enabled in your browser settings before you log back in to WordPressdotcom.

If that doesn’t work, try the Customizer in a Private browsing window. If it works there, you might need to disable your browser extensions one by one to see if something new is interfering.

Let us know how that goes.
standtallforchrist · Member · Jan 15, 2018 at 4:08 pm
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Tried the cookies, cache and private browser idea, still the same.
justjennifer · Member · Jan 15, 2018 at 4:12 pm
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Hello again. Thanks for that information. I’ve tagged this for Staff attention, but please let us know:

What browser(s) and version(s) are you using?
What is your computing set up (PC, Mac, desktop, tablet, etc.)?

Thanks for your patience while waiting for Staff to reply.
justjennifer · Member · Jan 15, 2018 at 4:13 pm
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Missed one:

What is your operating system?

Thanks again.
standtallforchrist · Member · Jan 15, 2018 at 4:14 pm
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Primarily use Google Chrome.
Also Tried Microsoft Edge

Downloading Internet explorer 11 now to try.

Running Windows 10 PC
justjennifer · Member · Jan 15, 2018 at 4:16 pm
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It’s probably not necessary to download IE 11 if you had these results in Chrome (what version) and Edge (what version) since both of those are standards compliant.
standtallforchrist · Member · Jan 15, 2018 at 4:18 pm
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Google Chrome is up to date
Version 63.0.3239.132 (Official Build) (64-bit)

Microsoft Edge 41.16299.15.0
supernovia · Staff · Jan 15, 2018 at 5:35 pm
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@standtallforchrist do you have any new security features on your computer that could be blocking CSS or scripts?
standtallforchrist · Member · Jan 15, 2018 at 6:40 pm
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No new security
timethief · Member · Jan 15, 2018 at 8:49 pm
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Have you tried disabling all browser extensions and add ons?
supernovia · Staff · Jan 16, 2018 at 1:24 am
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Does it happen on another computer?
supernovia · Staff · Jan 16, 2018 at 1:25 am
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One thing you can do is right-click and view “inspect element” … Find the JS error console. Then load up the customizer. Do you see errors there, and if so can you get a screenshot of them?

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